My Order

1. Go to the page of the product you want.
2. To select a size, click on 'Choose a size...', scroll through the dropdown menu and select the size you want.
3. Make sure you check the quantity; if you'd like to order more items of this specific design and size, please adjust the number in the 'Qty' field.
4. Place the product(s) in your cart by clicking on 'Add To Basket'.
5. If you'd like to order more products, please repeat steps 1 to 4.
6. If you want to proceed to the checkout, please click 'Checkout' in the pop-up or click on 'BASKET' in the top of your screen.
7. In your basket, please fill in your address and contact information, select a shipping method and payment method and proceed by clicking 'Place Order'.
8. Follow the instructions to carry out the payment.
9. Prepare yourself for a new and exciting chapter of your life.

Pretty much all of our products are continuously in stock. In that case, when you're at a product page and selecting a specific size, it wil say 'Available now'.

However, when a specific design/size is listed as out of stock this can mean 2 things; temporarily or permanently.

Temporarily
When the product lists 'Out of stock - click here to notify me by email when available again', you can click on this size and you will be shown a field where you can fill in your email address. As soon as the product is available for (pre-)ordering again you will be notified of this via email.

Permanently
When the product only lists 'Out of stock', it unfortunately means this will not become available again. As our collection is rapidly growing, we sometimes have to decide to discontinue older designs to make room for new designs. This way we're able to present you with the freshest and best looking designs out there!

So, if a specific design/size (temporarily) isn't available anymore and you need to have something soon, the best thing is to choose an alternative design. Luckily we have dozens and dozens of designs, so we're absolutely positive that there's plenty enough to choose from that fits your needs.

Yes you can! It's the greatest gift to give and to get, so get giving!

You can either directly go to our gift card, or find it in the top menu on our homepage under 'INSPIRATION'. Here you can select what value you want your gift card to be and simply click 'Add To Basket'.

You will receive the gift card digitally via email, so no shipping costs necessary!

Technical issues can be caused by a variety of things, so it's best to consider the following points as a starting point:

- During which specific step are you experiencing the error?
- Did you see an error notification? If so, did you perhaps take a screenshot?
- Have you already tried to place the order by visiting our website through another browser?
- Have you already tried an alternative payment method?
- Have you already checked if your internet connection is working properly?

We're listing these questions for 2 reasons; first of all we hope that these questions enable you to find a solution. This is because we’ve found that technical errors are usually temporary or that using a different browser often already does the trick; therefore please feel free to try it again.

Secondly, if these questions don’t help you to solve the issue we'd like to ask you to contact our support team. Your answers to these questions will hopefully provide us with more information so we can look into this issue more precisely.

Again, if these questions don’t help please contact our support team so we can investigate the issue for you as soon as possible.

Whenever an order is placed successfully you should receive at least 3 emails; an order confirmation, an invoice and a dispatch notification. When you're not receiving these emails, a couple of things could've happened:

- The emails could've ended up in your spam folder
- The emails could've been stopped by the spam filter from your email provider
- You could've accidentally filled in the wrong email address
- You could've accidentally made a typo in your email address
- The order or the transaction could've failed, thus not completing the order

Therefore please check your spam folder first. You could also check your bank account to see if a payment was made, but please be aware that this might not be a real time accurate overview, depending on the payment method you've used.

If you want to be sure if your order succeeded or what its status is, please contact our support team

We always try to have orders processed as soon as possible, so most orders are forwarded to the distribution center only minutes after they were placed. And if an order is already being processed at the distribution center, it is unfortunately no longer possible to adjust it.

Of course, if you accidentally have made a mistake in your delivery address for instance, please contact our support team. We can't promise we can stop your order in time, but we can always try.

Well, no. Technically that could be fraudulent and we're running a clean business here. Always make sure you fill in everything correctly when placing an order. We will not adjust invoices upon request.

Please contact our support team so we can look into this for you.

When you do, please;
- Give a clear description of the issue
- Send along any information you think is helpful
- Don't forget to mention your order number

Our support team will always reach out to you as soon as possible!

Yes you can, provided you have a business of course. In that case please fill in our wholesale form. A representative from our sales team will contact you as soon possible.