Your refund will be transferred as soon as we have processed your returned product, for which we will always try our best to do in a timely manner. Depending on the amount of returns that have to be processed at a given time, processing a return can take approximately 2 to 5 business days.
When your return has been processed, you will automatically receive a credit note from us via email. Once we've initiated your refund, these kinds of transactions take a couple of business days to process. It not only has to be processed by us, but also by a ‘payment service provider’ and of course by your own bank.
You will always receive your refund through the same payment method you have used to place the original order. Please note that the 'sender' of the refund transaction could also be Adyen, which is our payment provider. In the unlikely event that you still haven't received your refund two weeks after receiving your credit note, please contact our support team so we can investigate this.
For example: 'exchange policy', 'payment error' or 'quality features'