Warning! If you want to return a suit because (part of) the sizing is slightly off, please have a look at our information about returning due to size first. Chances are you can have your suit adjusted so that returning it is no longer necessary.
If you need to return your product, we want to ask you to please use our easy-to-use return authorization tool.
However, if the reason for your return is that you've received a faulty or incorrect item, please contact our support team first. In these cases, please include a photo of the issue so we can look into this more extensively.
Please carry out the following steps:
1. Please go to our online returns page, fill in the 3 simple fields, and click on 'Continue' to verify your order.
2. On the next page you will see an overview of your order. Here you can click on 'Return' to start your return request.
3. Follow the instructions step by step to send in your request.
Done! Now what?
Once you have sent in your request, our customer support team will check your request and approve (or in very few cases decline) your return accordingly. Please know that return requests are checked regularly every day.
As soon as your request has been approved, you will receive an email including the returns address, the return instructions, and most importantly; your return authorization number. Please note that you need to include this return authorization number within your return parcel. Without this return authorization number, our returns team will not be able to process your return.
Our return authorization tool is very user friendly. Should you however still run into any issues, please contact our support team.